Terms and Conditions
Last updated:
This policy applies to the online shop operated by Burma Perfumery Khulna in Khulna, Bangladesh.
Using the website
Provide accurate contact and delivery details and use the website lawfully. Keep account credentials private. Do not attempt unauthorised access, submit fraudulent payment evidence or interfere with other customers' use of the service. If you cannot enter an order yourself, contact us for assistance.
Products, prices and order confirmation
Read the product description, variant, quantity and unit carefully, especially for loose attar and perfume oil. Packaging and screen colours may differ from the item received. Prices and offers can change before an order is placed; retail, wholesale and negotiated prices may differ. Confirm any negotiated price with staff before ordering. Checkout validates current prices, availability and delivery charges. An order acknowledgement records your request; staff may contact you about availability or an error before fulfilment. We will not substitute an item or add an extra charge without your agreement.
Payment and delivery
The available payment and delivery options are shown at checkout. Bangla QR references and screenshots require manual verification against account records. Courier cash-on-delivery settlement and order delivery are separate events. Delivery charges are shown before submission; delivery timing depends on the selected area, stock and courier arrangements. Contact us if an order is delayed or cannot be fulfilled; any money owed back is handled under the Returns and Refund Policy.
Cancellations, problems and refunds
Contact the shop promptly with your order reference if you want to cancel or change an order. Whether dispatch can be stopped depends on its actual status. Incorrect, faulty, damaged, missing or misdescribed goods should be reported for investigation and an appropriate remedy. The refund policy explains how to contact us; it does not remove statutory rights.
Site content and external services
Shop content is provided for shopping information. Do not reproduce it in a misleading way or infringe the rights of the shop or product owners. External payment, courier, map and messaging services have their own terms. If a site error prevents use, contact us so we can help resolve it.
Applicable law and complaints
These terms are subject to applicable Bangladesh law. Contact the shop first so we can investigate a complaint. Nothing here requires you to waive a lawful consumer complaint, court remedy or other mandatory protection.
Contact and accessibility assistance
For policy questions, privacy requests, order complaints or help using this website, contact the shop. Tell us which page or order is involved and what assistance you need. Do not send passwords, bank PINs or full card details.
Telephone: +880 1799 270 514
Shop address: K, 26/27, Khaja Khan Jahan Ali Hokars Market 1No.Goli, Clay Rd, Khulna 9100
These policies do not exclude or limit rights or remedies that cannot lawfully be excluded under applicable Bangladesh law. Changes apply from their publication date and do not remove rights relating to an earlier purchase.