Returns and Refund Policy
Last updated:
This policy applies to the online shop operated by Burma Perfumery Khulna in Khulna, Bangladesh.
Incorrect, damaged, faulty or missing items
If an item is incorrect, damaged, faulty, missing or materially different from its description, contact us as soon as you reasonably can. Give your order reference and describe the problem. Photos and packaging can help an investigation if available, but the absence of an unboxing video does not by itself remove your statutory rights. Stop using a product if you believe it is unsafe.
How to request help
- Contact the shop using the contact details below and identify the affected item, quantity and order.
- We will assess the issue and explain the appropriate remedy and any return or collection arrangements. Do not send goods to an unconfirmed address.
- Where a refund, replacement or other remedy is owed, we will explain the amount, payment method and expected processing time, subject to applicable legal deadlines. Payment-provider processing may affect when a refund appears in your account.
Cancellation and unavailable goods
Ask to cancel before dispatch where possible. If an order cannot be fulfilled after payment, contact us to arrange repayment of any amount owed. You do not have to accept a substitute or store credit instead of a refund where a monetary refund is legally due.
Change of mind, opened goods and loose attar
Contact the shop before returning goods simply because you changed your mind, including opened products, loose or measured attar and perfume oil. We will explain whether a voluntary return can be accepted and any condition or cost before you send it. No additional change-of-mind return window has been promised on this page. This does not restrict remedies for faulty, unsafe, incorrect or misdescribed goods, or any right provided by law.
Refund amounts and return costs
A refund takes account of the amount actually paid for the affected purchase, including any agreed discount. Return or collection costs and treatment of delivery charges will be explained according to the reason for the return and applicable law. No undisclosed deduction or restocking fee is introduced by this policy. We may verify the original transaction and recipient details to prevent fraud; never send your bank PIN or password.
Contact and accessibility assistance
For policy questions, privacy requests, order complaints or help using this website, contact the shop. Tell us which page or order is involved and what assistance you need. Do not send passwords, bank PINs or full card details.
Telephone: +880 1799 270 514
Shop address: K, 26/27, Khaja Khan Jahan Ali Hokars Market 1No.Goli, Clay Rd, Khulna 9100
These policies do not exclude or limit rights or remedies that cannot lawfully be excluded under applicable Bangladesh law. Changes apply from their publication date and do not remove rights relating to an earlier purchase.